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  • What are the advantages of buying a Bright Red Box and would I get the full face value of my voucher?


    You are going to give a precious and unique driving school gift voucher to someone you want to complete their driving lessons. No longer would you give cash in an envelope or be stuck with that last minute meaningless gift. You are able to personalise your message in our bright red presentation package.

    Yes, you will get the full face value of your voucher. For example, if you were to purchase a £100 gift voucher and the driving school is offering 10 lessons for £100, then you will expect to receive 10 lessons. You are not paying for any extras.

  • How do I buy and redeem a gift voucher?


    There are two easy ways to purchase driving school vouchers:
    1. Here on our website - Use the BUY NOW on the right of the page.
    2. By calling our Customer Service Team on 01582 451193.

    Redeem your voucher in 3 easy steps:
    1. Enter your postcode in the REDEEM HERE on the right.
    2. Select your preferred driving school.
    3. Enter the unique voucher code.

  • How long will the pack take to be delivered?


    If you order before 2pm, we will usually dispatch the voucher on the same day for which we give an approximate lead time of three to five working days. Orders placed after 2pm will usually be dispatched on the next working day. If you want to order for a speedy delivery, please call us before 2pm and request Custom Delivery (for an extra charge), it will be guaranteed to arrive on the day and will need to be signed for.

    For delivery addresses outside the UK, please contact our Customer Services team by telephone to discuss your requirements (01582 451193).

    Kindly note that we cannot be held responsible for delays caused by Royal Mail.

  • What payment types do you accept?


    We accept the following payment types:

    1. Debit or credit card. We accept all major debit and credit cards (except Diners).

    2. PayPal payment options.

  • What are the packaging and delivery options?


    We offer a choice of packaging. Your driving school voucher will arrive in our beautifully presented signature red gift box, personalised with your own message if required. It'll be sent to the address of your choice in plain packaging so as not to ruin any surprise.

    Packaging Types:

    1. Voucher in our signature red box - £0.00. Packaging and postage - £4.95.

    2. Voucher in our signature red box - £0.00. Packaging, postage + car accessory of your chose - £11.45.

    3. Your Own Gift Pack - Call for pricing (01582 451193). Personalised packaging and special delivery information. Including overseas delivery options.

  • Do I have to choose a specific date for the driving lesson(s)?


    No, our driving school gift vouchers can be left "open-dated", so that your recipient can choose a date to take part in their driving lesson themselves and make their booking before the expiry date.

  • Can I exchange my voucher?


    Yes, you can exchange a valid gift voucher for an alternative valued voucher.

    In order to exchange, please browse through our other vouchers/value on the website and then return the original voucher via trackable mail to us along with a letter clearly stating the name, value and product code of your gift voucher.

  • Can I have a refund?


    We are happy to refund the cost of your gift voucher as long as the voucher is returned to us via trackable mail within 14 days of receipt and you have not already exchanged or merged it, or made a booking. Please enclose a copy of your original order confirmation with the voucher. The address to send the voucher back to is:

    Address Correspondence:

    Suite 5
    15 - 17 Upper George Street
    Connaught House
    Luton
    LU1 2RD

    Upon receipt of the voucher, we will refund the cost of the order back onto the card that was originally used for the purchase. Unfortunately we are not able to refund postage and packaging charges. Expired vouchers cannot be refunded under any circumstances.

    If you purchased your voucher from a third party (such as a retail or catalogue outlet) we are not able to refund it and any refund would be at the discretion of that third party, so you should return your voucher to them.

  • I've been given a Bright Red Box, how do I book a date?


    If you've been given a Bright Red Box voucher as a gift, or bought one for yourself, the first step to redeem it is to register it with Bright Red Box using the Voucher Reference numbers. This allows you to update your contact details with us and find out the latest information on your choice of driving schools, including available locations and availability guidelines.

    When you're ready to book, you will be contacted by the driving school, which might include other steps you must follow to make your request direct with the school. Once your booking date is confirmed, you may be required to bring the voucher or Voucher Reference number with you on the day.

  • Can I upgrade my voucher, or buy additional vouchers so that someone else can take part with me?


    Yes, for most driving lessons, you can exchange or upgrade to any other valued voucher or buy additional vouchers (at a discounted price) when you browse and book your voucher online. Simply register your voucher and follow the booking instructions. You will just need to pay the difference at the end of the process.

  • I've lost my voucher, am I able to get a replacement?


    Yes, if it is still valid and was purchased directly from us. We can cancel the original voucher and issue you with a duplicate gift pack, which costs £10 plus £4.95 packaging, or packaged as an Envelope or eVoucher if you prefer. Speak to one of our agents on 01582 451193 who will be able to do this for you. However, this isn't possible if you have lost a voucher that was not purchased via our website or call centre and hasn't yet been registered with your details.

  • I've already booked a date for my driving lesson, is it possible to cancel or re-schedule?


    All driving schools are professionals, handpicked by us and within your chosen area.

    Once you have confirmed your booking date with a driving school you are bound by their terms and conditions regarding cancellations or changes. It is not possible to change the booking unless the driving school agrees to the change. Check your confirmation for contact details.

    Sometimes the driving school may need to cancel the booking at short notice for reasons beyond their control, such as adverse weather conditions, illness or mechanical breakdowns. Therefore, we strongly recommend that you contact the driving school on the day before you depart for your booking to check. We regret that in the event of cancellation, Bright Red Box is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled bookings.

  • Can I give my voucher to someone else?


    Yes, you can. We will require identification from the original recipient as a matter of security. Please call us on 01582 451193 for full details.

  • Who is Bright Red Box?


    Please Click here to find out about more about Bright Red Box.

  • I want to provide incentives for my staff. What services do you offer?


    Please call 01582 451193 and speak to our corporate team.

  • I operate a driving school that I would like to offer through Bright Red Box - whom do I contact?


    Our Team are always on the look-out for professional, experienced and reputable driving schools. Please call 01582 451193 and speak to our corporate team.

  • I am a journalist looking to write an article about Bright Red Box, whom do I contact?


    Please call 01582 451193 and speak to our corporate team.

  • Do you have a "word of mouth" programme?


    Yes, you could earn extra revenue simply by telling someone of Bright Red Box!

    We offer a fantastic commission rate of 5%. For example, if a customer buys a £150 Bright Red Box Gift Voucher, you'll earn £7.50. All you have to do is tell them, when they book, they mention your name, then you can make your claim and start earning money!

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